Occasionally jigsaw pieces go astray. Perhaps the dog ate it? It’s languishing down the back of the sofa? Or, it’s just zipped off to the same mysterious realm as odd socks, pens and USBs…anyway, we know how frustrating it can be to discover that you are missing a piece at the end of working on a puzzle. Unfortunately due to our manufacturing process we are unable to provide single piece replacements.
In the event that the missing piece is from a brand new puzzle, we will move mountains to try and replace your puzzle so you can stand back and smugly marvel at your achievement the way we intended. Simply email firstname.lastname@example.org with the following details (copy & paste the below to the body of your email to us):
Order Number (If Applicable)
Puzzle Series title/ Stock Code(5 digit number can be found under barcode):
Where did you purchase your jigsaw from?:
Date of Purchase/ received (If gifted):
Please ensure that your request is accompanied by an in focus, well lit, close-up photograph of missing piece area and also one including the border. Without these, we are unable to help. In the event we are able to replace your puzzle, please be aware that there may be a small charge.
*Please note that when puzzles come to the end of their lifespan and they are no longer in production, they are deleted from our current range. We know this is disappointing. We wish we could keep them all! Unfortunately our factory just does not have the space to house 80 years of production. Therefore please be aware that we are unable to help with older puzzles.
The Holdson Team